We Promise. We Deliver. We Care.
Privacy Policy & Terms of Service
This page explains how Mechzy collects, uses, and protects your information. Effective date: October 29, 2025.
Who we are
Website: https://mechzy.in/
Mechzy operates an online platform that connects vehicle owners with mechanics and service providers. References to "we", "us", or "our" mean Mechzy and affiliated companies.
What personal data we collect and why
Comments
When visitors leave comments on our site, we collect the data shown in the comment form plus IP address and browser user agent to prevent spam.
An anonymized hash of your email may be sent to Gravatar to check usage (https://automattic.com/privacy/). After approval, your profile picture may appear next to your comment.
Media
If you upload images, avoid embedding location data (EXIF GPS) as visitors may extract this info.
Contact forms & account information
Information from contact forms and user accounts (name, email, vehicle model, etc.) is used to respond to enquiries and provide services.
Payment & service data
Billing info, transaction details, and payment references are collected for services. Card data is handled by payment processors, not stored on our servers.
Embedded content from other websites
Embedded content behaves as if you visited the source directly, meaning that site may collect data about you or track your interactions.
Analytics
We use analytics tools (like Google Analytics) to measure site usage. Data includes pages visited, time on page, and anonymized device info.
How long we retain your data
Comments and metadata are retained indefinitely. Account and transaction data are stored as legally required. Deleted accounts are purged unless needed for compliance.
Your rights
If you have an account or comments, you can request an export or deletion of your personal data (unless retention is legally required).
How we protect your data
We employ encryption (TLS), access controls, secure development practices, and periodic reviews. In case of a breach, users and regulators are notified per law.
Terms & Conditions — Key points
By using Mechzy, you agree to our Terms of Service. Below are key highlights:
Cancellation & Refund
Accepted and scheduled service orders are non-refundable except as required by law or if the provider fails to perform.
Liability
Mechzy’s liability is limited to the extent permitted by law. Please review full Terms for details.
User responsibilities
Users must provide accurate vehicle details and cooperate for services to be performed efficiently.
Cancellation & Refund (Detailed)
Except as required by law or provider failure, accepted orders cannot be cancelled and are non-refundable. Alternative arrangements or partial refunds may apply if services cannot be completed.
Dispute Resolution
Disputes are subject to arbitration under the Arbitration and Conciliation Act, 1996, with proceedings in Delhi.
Governing Law
This agreement is governed by Indian law. Courts in Vadodara, India, have exclusive jurisdiction for matters not subject to arbitration.
Contact & Updates
Questions? Contact us at:
Email: info@mechzy.in
Address: Office - 422, Darshnam Galleria, Sunpharma Road, Vadodara - 390012
This policy may be updated periodically. The latest version will always be available on this page.